Shipping Policy
Last updated: October 2025
Ships from: [City, State, USA]
Contact: rsurbach1@gmail.com
Processing times
Unsigned books: ships in [1–2] business days.
Signed or personalised books: please allow [3–7] business days for signing and prep.
Pre-orders: ship on or shortly after the official release date.
Business days are Monday–Friday, excluding US federal holidays.
Shipping options & delivery estimates (USA)
We ship from [State] using [USPS/UPS/FedEx]. Delivery time starts after your order is processed.
Economy: [USPS Media Mail] — 2–8 business days
Standard: [USPS Ground Advantage / UPS Ground] — 2–5 business days
Expedited: [Priority Mail / 2-Day] — 1–3 business days
Overnight: [Express / Next-Day] — 1 business day to most ZIP codes
You’ll see real-time rates at checkout. Free shipping threshold: [e.g., Free Standard over $49 in the contiguous US].
Alaska, Hawaii, APO/FPO, PO Boxes
PO Boxes: USPS only.
AK/HI: Standard and Priority available. Transit may be a bit longer.
APO/FPO/DPO: USPS only. Delivery times vary by destination and military routing.
International shipping
We ship to many countries via [USPS/UPS/FedEx/DHL].
Duties, taxes, and import fees are paid by the recipient at delivery unless stated otherwise.
We ship DDU by default (Delivered Duty Unpaid).
Customs processing can add 1–3+ weeks.
If a parcel is refused or returned due to unpaid duties or incorrect address, we’ll refund the item price minus shipping when it arrives back in sellable condition.
We currently do not ship to: [List any restricted countries].
Order changes & address fixes
Need to change the address or item? Email rsurbach1@gmail.com ASAP.
We can edit orders until they are packed. After that, we’ll try a carrier intercept where possible. Intercept fees may apply.
Tracking
You’ll receive a shipping confirmation email with a tracking link.
Tracking may take 24–48 hours to update after pickup.
Split shipments
If part of your order is a pre-order or requires extra signing time, we may ship items separately at no extra cost so you get available books sooner.
Delivery issues
Marked delivered but not received: Check with household members, neighbours, and your local carrier branch. If still missing after 2 business days, email us.
Damaged in transit: Contact us within 7 days with your order number and clear photos of the item, the packaging, and the shipping label. We’ll arrange a replacement or refund.
Lost in transit: If tracking has no movement for 7 business days (US) or 20 business days (international), we’ll file a carrier claim and make it right.
Signature confirmation & insurance
For higher-value orders [e.g., $150+], we may require a signature on delivery.
Additional shipping insurance is available on request. Tell us before checkout.
Holiday peaks & weather delays
Heavy carrier volumes or severe weather can add time. We’ll ship promptly and keep you posted if carriers announce delays.
Packaging
Books ship in protective mailers or book boxes. We avoid excess plastic where possible.
Shipping fees on returns
Original shipping is non-refundable unless we made an error or the item arrived damaged or defective. For how returns work, see our Returns & Refunds Policy.
Handy template if you need help
Subject: Delivery issue — Order [#12345]
Hi, my order [#12345] seems to be [missing/damaged]. Tracking link: [URL]. Photos attached if damaged. Can you help with a replacement or next steps?
Thanks, [Name]