This is an author signed paperback copy of Deny Everything.
He walked away from the CIA. Now the Agency wants him back.
Grant Hunter’s retirement ended after a Nigerian Air Force transport plane mysteriously explodes over the African savannah, killing the Director of the CIA and his protective team. Against his better judgment, Hunter agree to return to the CIA with a simple mission: rebuild the Director’s Protective Staff, keep the new boss alive and return to Nigeria to finish what the fallen team had started.
In Lagos, Hunter finds the Nigerian Intelligence Agency led by a man he doesn't trust and outside forces threatening to overturn the Nigerian government. When a shadowy figure known as Sarkin Duhu betrays him, Hunter becomes the hunted.Outgunned, outnumbered, and out of options, Hunter wages a one-man war to protect the DCI and avenge his lost teammates.
Deny Everything is Book Two in the Grant Hunter thriller series.
Author Signed Paperback of Deny Everything
Images are for illustration purposes only.
Physical book may differ from image.
Returns & Refunds Policy
Last updated:October 2025
Store:Scott Urbach
Contact: rsurbach1@gmail.com1) What you can return
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Unsigned books: You can return unopened, unused books within 14 days of delivery.
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Signed or personalised books: Because each copy is customised, these are non-returnable unless the item arrives damaged, defective, misprinted, or we sent the wrong title/edition. This aligns with UK/EU rules for customised goods.
2) Damaged, defective, or wrong item
If your order arrives with an issue, email rsurbach1@gmail.com within 7 days of delivery with:
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Your order number
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A short description of the problem
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Photos of the book, packaging, and shipping label
We’ll offer a replacement or a refund once we confirm the issue.
3) Condition of returns
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Items must be returned in the original condition you received them, including any dust jackets and extras.
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Please pack securely. If a return is damaged in transit due to poor packing, we may reduce or refuse the refund.
4) How to start a return
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Email rsurbach1@gmail.com to request a Return Authorisation.
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We’ll send the return address and simple instructions.
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Post the item back within 14 days of authorisation and share the tracking number.
5) Who pays return postage
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Change of mind on unsigned books: You cover return shipping.
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Our error or product fault: We cover return shipping or reimburse reasonable costs. Please keep the receipt.
6) Refunds
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Refunds are issued to your original payment method within 5–10 business days of us receiving and checking the return.
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Shipping fees are non-refundable unless the return is due to our error or a fault.
7) Exchanges
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For damaged/defective or incorrect items, you can choose an exchange instead of a refund, subject to stock.
8) Cancellations & pre-orders
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Unsigned books: You can cancel before dispatch. If already shipped, please follow the returns process.
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Signed/personalised books: Once the signing/personalisation has begun, cancellation isn’t possible unless we haven’t started and you contact us quickly.
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Pre-orders: We’ll ship when stock lands. You can cancel unsigned pre-orders any time before dispatch.
9) Digital or bundled items
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Digital downloads are non-refundable once delivered.
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If your signed book came with a bundle, the whole bundle must be returned unless we agree otherwise.
10) International orders
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Mark returns as “Customer Return – No Commercial Value.”
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Any customs duties or taxes we incur due to incorrect labelling may be deducted from your refund.
11) Lost or stolen parcels
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If tracking shows delivered but you can’t find the parcel, check with neighbours and your local depot. If still missing, contact us within 7 days. We’ll help investigate with the carrier.
Legal note for UK/EU customers
Under the Consumer Contracts Regulations 2013, you usually have a 14-day cooling-off period for online purchases. However, customised items like signed or personalised books are exempt from this right, except where the item is defective, damaged, or incorrect.
Quick template for customers to use
Subject: Return request – Order [#12345]
Body:
Hi, I’d like to request a return for order [#12345]. Reason: [e.g., damaged corner]. Photos attached. Thanks, [Name].-
Shipping Policy
Last updated: October 2025
Ships from: [City, State, USA]
Contact: rsurbach1@gmail.com
Processing times
Unsigned books: ships in [1–2] business days.
Signed or personalised books: please allow [3–7] business days for signing and prep.
Pre-orders: ship on or shortly after the official release date.
Business days are Monday–Friday, excluding US federal holidays.
Shipping options & delivery estimates (USA)
We ship from [State] using [USPS/UPS/FedEx]. Delivery time starts after your order is processed.
Economy: [USPS Media Mail] — 2–8 business days
Standard: [USPS Ground Advantage / UPS Ground] — 2–5 business days
Expedited: [Priority Mail / 2-Day] — 1–3 business days
Overnight: [Express / Next-Day] — 1 business day to most ZIP codes
You’ll see real-time rates at checkout. Free shipping threshold: [e.g., Free Standard over $49 in the contiguous US].
Alaska, Hawaii, APO/FPO, PO Boxes
PO Boxes: USPS only.
AK/HI: Standard and Priority available. Transit may be a bit longer.
APO/FPO/DPO: USPS only. Delivery times vary by destination and military routing.
International shipping
We ship to many countries via [USPS/UPS/FedEx/DHL].
Duties, taxes, and import fees are paid by the recipient at delivery unless stated otherwise.
We ship DDU by default (Delivered Duty Unpaid).
Customs processing can add 1–3+ weeks.
If a parcel is refused or returned due to unpaid duties or incorrect address, we’ll refund the item price minus shipping when it arrives back in sellable condition.
We currently do not ship to: [List any restricted countries].
Order changes & address fixes
Need to change the address or item? Email rsurbach1@gmail.com ASAP.
We can edit orders until they are packed. After that, we’ll try a carrier intercept where possible. Intercept fees may apply.
Tracking
You’ll receive a shipping confirmation email with a tracking link.
Tracking may take 24–48 hours to update after pickup.
Split shipments
If part of your order is a pre-order or requires extra signing time, we may ship items separately at no extra cost so you get available books sooner.
Delivery issues
Marked delivered but not received: Check with household members, neighbours, and your local carrier branch. If still missing after 2 business days, email us.
Damaged in transit: Contact us within 7 days with your order number and clear photos of the item, the packaging, and the shipping label. We’ll arrange a replacement or refund.
Lost in transit: If tracking has no movement for 7 business days (US) or 20 business days (international), we’ll file a carrier claim and make it right.
Signature confirmation & insurance
For higher-value orders [e.g., $150+], we may require a signature on delivery.
Additional shipping insurance is available on request. Tell us before checkout.
Holiday peaks & weather delays
Heavy carrier volumes or severe weather can add time. We’ll ship promptly and keep you posted if carriers announce delays.
Packaging
Books ship in protective mailers or book boxes. We avoid excess plastic where possible.
Shipping fees on returns
Original shipping is non-refundable unless we made an error or the item arrived damaged or defective. For how returns work, see our Returns & Refunds Policy.
Handy template if you need help
Subject: Delivery issue — Order [#12345]
Hi, my order [#12345] seems to be [missing/damaged]. Tracking link: [URL]. Photos attached if damaged. Can you help with a replacement or next steps?
Thanks, [Name]